Ottawa, ON, CA

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Key Categories
Advertising Research Consumer Research Focus Group-Online DIY Research Qualitative-Online

Company Description

Recollective is the industry-leading qualitative research platform. For 25 years our innovative technology has enabled researchers and businesses to conduct online research projects and develop ongoing research communities to discover deeper insights that drive better business decisions.

As a complete solution, Recollective’s comprehensive toolset allows researchers to conduct both asynchronous and live studies in the same environment including digital ethnographies, journaling, live focus group sessions and ongoing communities at any scale or duration. Recollective is web-based, operates on any device and is available in more than 26 different languages to support research initiatives around the globe.

Key features

Tailor your research:

Craft your research to address different segments of participants using asynchronous activities or discussions, real-time chat and live video interviews. Define sequences, logic conditions and connect to other research tools.

Gather insights:

Combine qualitative responses using open-ended text, photo and video uploads, image and video markup with quantitative data from card sorting and ranking tasks, fill the blanks with scale and allocation questions, single or multiple-choice polls, grids and more.

Moderate and socialize:

Socialize responses to any activities. Ask open or private probing questions on the responses received and use @mentions to encourage deeper group discussion. Adapt by adding new activities at any time as your research unfolds.

Manage participants:

Easily measure and report on community health and activity progress to simplify participant management. Track participation and completion rates, automate follow-up notifications or quickly follow up manually. Identify who needs to be rewarded with out-of-the-box reports.

Analyze and report:

Filter data by activity, segments or person. Review response streams, charts and data tables or drill into word clouds to quickly spot key themes. Collaborate to save and code important excerpts. Auto-create video transcripts and highlight clips. Download curated content and key information instantly with the click of a button.

Go mobile and global:

Sleek, optimized experience for users on any mobile device with no app download required. Supports over 25 languages for both participant and moderator. Data hosting options in U.S., Canada, EU, Korea and Australia, plus private and enhanced security setup available.

Recollective services

Platform only (DIY): 

Perfect for online-savvy researchers who want a DIY approach to run their projects start to finish. Training for setup, moderation and reporting is provided, plus in-app help articles, e-mail, chat and phone support. We even complete a pre-launch check to ensure your study is optimized.


For teams seeking additional setup support, Recollective provides all of the standard platform only services, plus help to review and program your activity guide, upload and then invite your participants.

Research services:

Our in-house research experts can help guide your research project or community to success by providing consultation and best practices. Plus they can coordinate with our certified partners to deliver full-service support if needed.

Do-It-Together (DIT) communities:

Interested in connecting with a target audience through an ongoing research community, but not sure how to get started? Let's "Do-It-Together" to ensure you have all of the technology and service support you need while still retaining a hand in the research.

Partner ecosystem:

With a global network exceeding 700+ supplier-side partners who work as an extension of our team, we have you covered from recruiting and incentives to moderation or full-service research.

Request a live demo or find more information on our website.

Year Established:   1998

Number of Employees:   120

Research Services and Specializations

300 Queen St., Suite 300
Ottawa, ON K1P 1J9
Customer Contact(s):
  • 613-230-3808 x239
  • 888-932-2299 x239
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