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13Th Annual Customer Experience Strategies Summit 2024

Customer Experience Strategies Summit 2024

Strategy Institute

In-person: Toronto May 29-30, 2024
Event Website

What is the Customer Experience Strategies Summit?

The Customer Experience Strategies Summit is the premier event series in Canada dedicated to customer experience strategies and technology.

Maximize your brand value with leading-edge customer experience tools

The 13th annual Customer Experience Strategies Summit returns to Toronto in 2024 with some of the top customer experience experts from the most sought-after brands. Secure your spot today and:

  • Unleash the power of conversational AI and drive predictable revenue growth.
  • Implement contactless CX as a crucial aspect for your business survival.
  • Enable multichannel customer connections for a seamless experience.
  • Deploy a customer data platform (CDP) to enhance your day-to-day operations.
  • Achieve the right combination of customer focus and consensus building for a positive business impact.
  • Leave with best practices from 40+ senior customer experience executives.

Get your ticket to join the world’s most customer-centric organizations, including, TELUS, Staples, Google, Bombardier, Canadian Tire, Tinder, Canadian Olympic Committee, The Source, Virgin Voyages, Universal Music Canada, Gensler and many more!

This year’s edition is an in-person event featuring roundtable discussions, curated breakout learning and face-to-face networking opportunities. The conference will also be streamed virtually for increased reach and higher engagement.

Source actionable customer experience strategies

  • Discover how Staples and Google are revitalizing their customer lifetime value to track profitable acquisition.
  • Understand how Tinder is adapting its processes to the changing needs and expectations of customers.
  • Join Bombardier and Google in addressing the need for empathic and coherent customer communications.
  • Explore how to frame a radical and progressive CX strategy with the Canadian Olympic Committee.
  • Source expertise from Virgin Voyages on how to deliver the total experience (TX) to every customer who connects with your brand.

Harness the power of an in-person and virtual event

This hybrid experience is specially designed to help attendees capture the most value possible!

  • Expand your network and enhance peer-to-peer learning with a larger audience and a broader reach of attendees.
  • Cultivate lasting connections through one week of pre-event virtual networking on the summit platform.
  • Consult industry experts and get your questions answered with the help of an in-person and virtual exhibitor hall.
  • Connect and build relationships with peers who have similar interests and career objectives using AI matchmaking tools and filters.
  • Enjoy on-demand speaking sessions and content that can be viewed anytime, anywhere.

Drive demand generation with intent-based buyers 

CXS brings together the biggest names in customer experience and provides them with leading solutions. It enables them to access strategically focused content in an environment conducive to forging lasting business partnerships.

This is your opportunity to cultivate relationships with key CX influencers and buyers at this exclusive event. Build your pipeline with qualified sales leads by taking advantage of one of our sponsorship opportunities now.

Where will the Customer Experience Strategies Summit 2024 be held?

The Customer Experience Strategies Summit 2024 will be held at the Hotel X Toronto by Library Hotel Collection.

When will the Customer Experience Strategies Summit 2024 be held?

The Customer Experience Strategies Summit 2024 will be held on May 29-30, 2024. 

To learn more and to register, click here.


Start Date:
May 29

End Date:
May 30

Strategy Institute


Marriott Downtown at CF Toronto Eaton Centre
525 Bay Street
Toronto, ON M5G 2L2

For more information and to register for the event, please go to the event's website:

Event Website

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