Customer Service & Experience West 2024

What is Customer Service & Experience West 2024?

Service leaders face ongoing pressure to not only meet increasingly demanding customer expectations but also enhance efficiency and cut costs. The rapid transformation in technology, propelled by generative AI, offers novel approaches to address longstanding issues.   

Finding yourself in a state of ambiguity, navigating a landscape defined by current economic challenges and mounting customer demands? Constraints are now more evident than ever.   

With emerging disruptions and the ascent of innovative technologies, the time has come to revamp the customer experience and firmly establish the pivotal role of becoming a customer-centric organization. 

Our agenda facilitates connection, sharing and benchmarking between peers across industry lines. Service professionals will take away tools and tactics to take the leap and optimize success. Find empowerment, strategy, and confidence to solidify CX as a key driver for the future.

Harnessing data-driven insights

With unprecedented access to extensive data, discover the power of truly utilizing it to its capacity. Eliminate pain points and improve efficiency by learning how to streamline data collection from various touchpoints, centralize data access and apply the insights to make real change.

Augmented agents and AI-driven technologies 

Advances in generative AI and MIL technology present novel approaches to handling daily service tasks. Seamlessly integrate new solutions into your organizations tech stack and equip your service agents with the essential skills to use them effectively, delivering the seamless, efficient and personalized interactions your customers demand.

Demonstrating ROI and attributing value

With budgets tightening and conceptual buy-in low, demonstrating the value of CX with clear metrics and fostering a shared language across departments is paramount to success. Secure investment for your team's advancement, growth, and achievement of customer-centric excellence.

Strategy, culture and transformation 

True changes comes from within. Define the strategic remit of CX in shaping your organization’s strategy. Take an active role in influencing organizational culture and operational structure with a CX team that is empowered to affect real change. 

Gain insights from an exceptional, cross-industry community 

Reuters Events: Customer Service & Experience 2022 is the USA’s premier meeting for a diverse range of leaders at the world’s biggest brands. All gathered with one goal – to deliver that the insights you need to give you the competitive edge.

• Retail.
• Technology and digital.
• Telecommunications.
• Banking and finance.
• Automotive.
• Pharmaceuticals.
• Energy and utilities.
• Travel and hospitality.

When will the Customer Service & Experience West 2024 be held?

The Customer Service & Experience West 2024 will be held on May 13-14, 2024. 

Where will the Customer Service & Experience West 2024 be held?

The Customer Service & Experience West 2024 will be held at Mission Bay Resort (1775 E Mission Bay Drive) in San Diego. 

To learn more and to register, click here.