Do you have survey datasets with open-ended responses you wish you could analyze in minutes instead of hours or days? Most researchers do, whether from NPS, customer, user, employee experience studies or other research. While valuable information comes from analysis of structured, closed-ended data, analyzing the unstructured open-ended data is where the most powerful insights are found. Often, researchers don’t have the time, money or right solution to analyze the open-ended responses at all, losing the opportunity to uncover valuable insights.
Easily analyze large datasets, visualize results and share insights in minutes
CX Inspector, Ascribe’s fifth-generation text analytics software, quickly analyzes open-ended responses, creates customizable dashboards and easily exports results. CX Inspector can process thousands, even hundreds of thousands, of open-ended responses in minutes instead of hours or days.
Sentiment and topic analysis reveal key themes
CX Inspector, powered by the most advanced natural language processing and AI, uncovers key themes from sentiment and topic analysis, helping identify key actions to improve business results.
Interactive, customizable dashboard
CX Inspector’s interactive and customizable dashboard helps easily explore the data and visualize the most important results. Create a dashboard with preferred visuals, then click to filter results by any variable such as a region, NPS score or negative sentiment. Create crosstabs or click through to find the individual responses on a given topic. Easily change visuals and even save dashboards for future use.
Import and export results easily
Easily import data, with the option to automate the data in-flow for recurring studies. Export the results and dashboards to the platform of your choice to share quickly with other key stakeholders.
Outstanding training and support
Ascribe’s experienced training and support teams help new users get up to speed on the software and ensure the results meet your needs.
Ascribe has helped researchers around the globe process open-ended comments for over 20 years. Come explore the new CX Inspector and schedule a meeting to discuss your needs or request a free demo using your own data.