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Showing:Douglas Pruden

Total: 18

ArticlePlanning for the future: How to comply with e-mail regulationsTerry Vavra, Douglas Pruden|March 7, 2024
ArticleThe value of customer delightDouglas Pruden, Terry Vavra|March 18, 2022
ArticleCustomer service: Cost control, tech deployment and customer satisfactionDouglas Pruden, Terry Vavra|March 29, 2021
ArticleSex in survey researchDouglas Pruden, Terry Vavra|October 5, 2020
ArticleRelationship marketing in the new normalDouglas Pruden, Terry Vavra|October 1, 2020
ArticleTop tips for engaging employees as brand ambassadorsDouglas Pruden, Terry Vavra|July 24, 2020
ArticleCelebrating loyalty along the customer journeyDouglas Pruden, Terry Vavra|April 16, 2020
ArticlePutting a price on customer defectionDouglas Pruden, Terry Vavra|December 9, 2019
ArticleResearchers, has your company become CSM crazy?Douglas Pruden, Terry Vavra|May 6, 2019
ArticleBrands, take advantage of confirmation biasDouglas Pruden, Terry Vavra|February 18, 2019
ArticleComplying with GDPR – a U.S. perspectiveDouglas Pruden, Terry Vavra|May 30, 2018
ArticlePassionate fans and America's brandsDouglas Pruden, Terry Vavra|March 1, 2018
ArticleMeasuring multisensory touchpoints to understand the total customer experienceDouglas Pruden, Terry Vavra|December 11, 2017
Article7 NPS boosters we hope you never useDouglas Pruden, Terry Vavra|March 7, 2017
ArticleWhy we need ethical guidelines for designing and using graphicsDouglas Pruden, Terry Vavra|November 7, 2016