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Showing:Automotive

Total: 130

ArticleUsing relationship theory to drive customer retention and acquisitionKevin Schulman|October 1, 2010
ArticleFor Toshiba America Medical Systems, satisfaction research removes uncertainty from customer relationshipsCatherine Wolfe|October 1, 2010
ArticleWhen your consumers are talking online, here are some tips on how to listenAndrew Wilson|August 1, 2010
ArticleIn Case You Missed It... August 2010Quirk's Staff|August 1, 2010
ArticleInsights from video diaries help Midas in its drive for better customer serviceJoseph Rydholm|May 1, 2010
ArticleIn Case You Missed It... May 2010Quirk's Staff|May 1, 2010
ArticleFor shuttered car dealerships, poor satisfaction scores often portended the end of the lineDavid Ensing|March 1, 2010
ArticleWhen using laddering in B2B research, target your probes effectivelyBernadette DeLamar|March 1, 2010
ArticleAmericans put trust in time-honored brands ... and Google?Quirk's Staff|March 1, 2010
ArticleHow online observational techniques help qualitative researchers keep pace with the speed of consumersMatt Schroder|February 1, 2010
ArticleTrade Talk: Eisenberg book looks at why we buyJoseph Rydholm|November 1, 2009
ArticleResearchers chart the road ahead for the auto industryEmily Goon|October 1, 2009
ArticleLaddering showed Infiniti how drivers viewed its Around View Monitor technologyMatt Schroder|October 1, 2009
ArticleIn Case You Missed It... October 2009Quirk's Staff|October 1, 2009
ArticleThe ignored importance of brands in the American auto industryLorne McMillan|October 1, 2009