ArticleAriba’s satisfaction research program has made listening to the customer a company-wide habitRoger Blumberg|October 1, 2006
ArticleIT firm seeks company-wide acceptance of findings from international qualitative projectKerry Cole, Shaan Rotolo|December 1, 2005
ArticleData Use: Using the analytical hierarchy processMarlene Holm, Bob Beaulaurier|December 1, 2005
ArticleReal-time customer feedback system drives enterprise-wide action at HoneywellAnthony Pichnarcik|October 1, 2005
ArticleBy The Numbers: First impressions are everything in b-to-b telephone surveysAmanda Durkee|March 1, 2005
ArticleThe critical link between satisfaction, loyalty and problem managementAlan Dutka, Lauren Wagner|October 1, 2004
ArticleA comparison of consumer and business-to-business customer satisfaction researchDoug Berdie|October 1, 2004
ArticleExploring criterion variables for business-to-business customer satisfaction programsTerry Vavra, Tiffany Perkins-Munn, Demitry Estrin, Timothy Keiningham|March 1, 2004
