ArticleEye-tracking helps fine-tune AT&T's customer service siteSandra Marshall, Maritza DiSciullo, Tim Drapeau|July 1, 2001
ArticleOnline satisfaction system helps e-commerce firm track customer contact processRajesh Nakhwa|October 1, 2000
ArticleThe Internet, the new economy and the need for continuous market intelligenceChris Grecco|July 1, 2000
ArticleTele-Internet focus groups: an alternative to traditional focus groupsKarla Buhsmer|January 1, 2000