ArticleOnline reporting lets researchers focus on analysis rather than distributionLucy Klausner|October 1, 2003
ArticleEnergy company uses brand-to-media consonance assessments to optimize ad effectivenessRobert Passikoff, Allen Gerber|May 1, 2003
ArticleSurveys keep tabs on Washington Gas customers in wake of deregulationJoseph Rydholm|February 1, 2001
ArticlePowering your way to reduced customer churn and increased customer loyaltyEric Reidenbach, Gordon McClung|October 1, 1998
ArticleSeven rules for observational research: how to watch people do stuffWalt Dickie|December 1, 1997
ArticleCustomer improves Oregon utility's power outage reporting systemJoseph Rydholm|December 1, 1997
ArticleMachine-readable surveys make it easier for utility’s customers to express their satisfactionJoseph Rydholm|October 1, 1995
ArticleResearch fuels Public Service Co. of Colorado’s development of a customer-driven renewable energy programKeith Baugh, Brian Byrnes, Clive Jones|May 1, 1994
ArticleFocus groups guide creation of automated customer assistance system for Detroit EdisonMark Camack, Katherine Johnson|June 1, 1993
ArticleBoston Edison uses research to measure the success of an energy conservation programMary Spada|December 1, 1991
ArticleUtilities discovering the value of customer satisfaction researchJudith Karten|November 1, 1990
