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Showing:2002

Total: 156

ArticleProduct and Service Update January 2002Quirk's Staff|January 1, 2002
ArticleWhen done properly, mystery shopping can be a valuable addition to service measurement effortsSheldon Dill|January 1, 2002
ArticleResearch Industry News January 2002Quirk's Staff|January 1, 2002
ArticleFollow these 10 tips to keep your projects running smoothlyHal Daumé|January 1, 2002
ArticleA primer on conducting usability researchSteve Ellis, Pamela Ellis|January 1, 2002
ArticleCustomer satisfaction and mystery shopping team up to size up the fast-food industryRachael Narsh|January 1, 2002