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Showing:Customer Satisfaction Studies

Total: 428

ArticleWhy you should be careful with the Net Promoter ScoreJohn Goodman, Dennis Gonier|October 1, 2011
ArticleLine managers explain why they don’t see much value in satisfaction measurement programsT.J. Andre, Jeff McKenna|October 1, 2011
ArticleIncentive considerations for increasing customer experience survey response ratesDavid Ensing|August 1, 2011
ArticleMarketing myth-busting: Why the customer isn't always rightJohn Goodman|August 1, 2011
ArticleUsing social networks to connect with consumers beyond the customer experience surveyJoe Cardador|August 1, 2011
ArticleWhat can text analytics teach us?Eric Weight|August 1, 2011
ArticleIn defense of digital: eliminating concerns surrounding digital researchKimberly Struyk|August 1, 2011
ArticleData Use: Adaptive choice is a good choiceMichael Garver|July 1, 2011
ArticleWhen crafting the customer experience, should the customer come first?David Conway|June 1, 2011
ArticlePitney Bowes places a premium on soliciting and acting on customer feedbackMichael Calderwood, Anthony Giusto|April 1, 2011
ArticleTake the pulse of your consumer base without taking the pulse of every consumerAndrew Wilson|April 1, 2011
ArticleThe seven deadly sins of VOC researchHoward Lax|February 1, 2011
ArticleTake control of your customer touchpointsMichael Hinshaw|December 1, 2010
ArticleOrganizational performance: Are you using the right metric?Chelsea Hammond|November 1, 2010
ArticleUsing relationship theory to drive customer retention and acquisitionKevin Schulman|October 1, 2010