ArticlePenn State University conducts multi-level research to launch its online campusJames Fong|July 1, 1998
ArticleHospital system uses a time and distance analysis to plan for inpatient obstetric servicesAnthony Stanowski, Sharon Dajnowski|June 1, 1998
ArticlePfizer conducts research with doctors to improve usability of men's health inventoryKimberly Rengle|June 1, 1998
ArticleDining customers use scannable forms to tell ARAMARK how it can improveJoseph Rydholm|May 1, 1998
ArticleConsumers tell Maryland Lottery what it really means to hit the jackpotQuirk's Staff|March 1, 1998
ArticleResearch leads Nebraska health network to focus on speed of service in its adsJoseph Rydholm|March 1, 1998
ArticleCharlotte art museum uses research to light path into 21st centuryMichael Straus|February 1, 1998
ArticleMystery shops help Bose make sure its customer service matches its reputation for qualityJoseph Rydholm|January 1, 1998
ArticleCustomer improves Oregon utility's power outage reporting systemJoseph Rydholm|December 1, 1997
ArticleFirst-time use of Kano method helps Carrier Corp. research buyers of its air conditioning unitsJoseph Rydholm|November 1, 1997
ArticleWorldwide tracking study keeps IBM in touch with mainframe usersJoseph Rydholm|November 1, 1997
ArticleTechnology firm conducts worldwide satisfaction research survey via e-mail, InternetJim Slevin|October 1, 1997
