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Showing:Customer Satisfaction Studies

Total: 428

ArticleDeveloping and maintaining an online customer advisory panelAngus Reid|January 1, 2007
ArticleCustomer satisfaction and loyalty require ongoing measurement and analysisPeggy Wyllie|October 1, 2006
ArticleSatisfaction study is vehicle for Minnesota Departmentof Transportation to test question orderLori Laflin, Michele Hanson|October 1, 2006
ArticleAriba’s satisfaction research program has made listening to the customer a company-wide habitRoger Blumberg|October 1, 2006
ArticleCompanies seeking insights on satisfaction shouldn’t overlook online and other text sourcesTom Anderson|October 1, 2006
ArticleTrade Talk: Stories about bad service get worse in the retellingJoseph Rydholm|April 1, 2006
ArticleAchieve satisfaction through customer experience managementDavid Rich|October 1, 2005
ArticleReal-time customer feedback system drives enterprise-wide action at HoneywellAnthony Pichnarcik|October 1, 2005
ArticleImplementing an integrated voice-of-the-customer architectureRandy Brandt|October 1, 2005
ArticleCustomer satisfaction research gives voice to the silent majorityJared Heyman|October 1, 2005
ArticleConducting an effective customer satisfaction programVivek Bhaskaran|October 1, 2005
ArticleTrade Talk: Some satisfying readingJoseph Rydholm|October 1, 2005
ArticleDissatisfaction surveys may be better than satisfaction surveysAlbert Fitzgerald|October 1, 2005
ArticleA guide to developing a CRM process in the health care settingNancy Paddison|June 1, 2005
ArticleData Use: Another way to assess satisfaction driversSteven Hokanson|March 1, 2005