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Showing:Customer Satisfaction Studies

Total: 428

ArticleMail survey, in-house database helps La Quinta Inns monitor guest satisfactionJoseph Rydholm|October 1, 1999
ArticleA better customer satisfaction scaleHoward Waddell|October 1, 1999
ArticleA stepwise loyalty processMarion Picard, Kathi McGregor|October 1, 1999
ArticleCustomer satisfaction research: Where's the beef?Matt Michel|October 1, 1999
ArticleEffective uses of 'effect size' statistics to demonstrate business valueLori Cook|October 1, 1999
ArticleCustomer satisfaction: Numbers don't tell the whole storyJim Jubelirer|October 1, 1999
ArticleSix key differences between online and offline customer satisfactionBill MacElroy|October 1, 1999
ArticleInferring patient loyalty from patient satisfaction dataDavid Drachman|June 1, 1999
ArticleIVR: How is it different from telephone interviewing?Rajan Sambandam|May 1, 1999
ArticleFrom research to loyalty marketing: the many uses of telephone interviewingRich Herbert|May 1, 1999
ArticleSoftware makers choose Web, e-mail to measure customer loyalty, satisfactionJohn Chisholm|April 1, 1999
ArticleClosing the customer satisfaction gapWilliam Nowell|February 1, 1999
Article'Voice of the customer' disconnects still exist in most companiesJohn Goodman, Colleen Bush|January 1, 1999
ArticleSo you want to be a service leader . . .Peg Anthony|January 1, 1999
ArticleFrom the Publisher: In satisfaction terms, this ship was the TitanicTom Quirk|November 1, 1998