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Showing:Customer Satisfaction Studies

Total: 428

ArticleTechnology firm conducts worldwide satisfaction research survey via e-mail, InternetJim Slevin|October 1, 1997
ArticleUse customer satisfaction research to drive quality improvementBrad Holleran|October 1, 1997
ArticleLinking customer satisfaction and compensationJeff Ellis|October 1, 1997
ArticleThe anonymity gradientBill MacElroy|October 1, 1997
ArticleResearch steers auto makers toward better customer satisfactionJoseph Rydholm|October 1, 1997
ArticleA simple method of setting priorities for improving customer serviceHoward Waddell|October 1, 1997
ArticleCustomer satisfaction research in the physician's officeDavid Drachman|October 1, 1997
ArticleGaining strategic business advantage through customer value measurementVince Farace, Jeri Meola|October 1, 1997
ArticleInstant access: Polling machines give Oakland hospital a quick read on patient satisfactionJoseph Rydholm|June 1, 1997
ArticleStandardizing health care satisfaction measurementSherri Cross|June 1, 1997
ArticleComment cards and rating scales: Who are we fooling?Joseph Duket|May 1, 1997
ArticleIs the market research industry failing its TQM clients?Robert Eng|October 1, 1996
ArticleCustomer satisfaction and choice modeling: a marriageBill Etter|October 1, 1996
ArticleCustomer value measurementAlex Vayslep|October 1, 1996
ArticleMeasuring your competitive strengthMichael Branham|October 1, 1996