ArticleFrom the Publisher October 1996: This satisfaction 'research' left the customer unsatisfiedTom Quirk|October 1, 1996
ArticleSatisfaction research puts Twin Cities United Ways in touch with their core donorsJoseph Rydholm|October 1, 1996
ArticleIn-flight satisfaction research keeps United Airlines customer orientedJoseph Rydholm|May 1, 1996
ArticleKey measurement programs for a customer satisfaction system in a business-to-business marketMaria Ramos|April 1, 1996
ArticleCustomer loyalty: The competitive edge beyond satisfactionDouglas Pruden, Terry Vavra, Ravi Sankar|April 1, 1996
ArticleRedesigned questionnaire helps American Express Financial Advisors assess effectiveness of client acquisition techniquesD.L. Hudella|February 1, 1996
ArticleLong John Silver’s uses in-bound surveys to get reactions from a key customer segmentJoseph Rydholm|October 1, 1995
ArticleIn-bound telephone surveys invite respondents to express their satisfaction digitallyRoy Ralston, Cindy Ford|October 1, 1995
ArticleRegression analysis is a key to actionable results in CSMEleonora Malpa, Patrick McPhillips|October 1, 1995
ArticleResearch propels New York City Transit’s drive to become customer orientedJoseph Rydholm|June 1, 1995
ArticleFirst of America Bank Corp. measures service quality through surveys of internal and external customersMary Bursek|May 1, 1995
