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Showing:2004

Total: 151

ArticleResearch Industry News November 2004Quirk's Staff|November 1, 2004
ArticleThe critical link between satisfaction, loyalty and problem managementAlan Dutka, Lauren Wagner|October 1, 2004
ArticleBuilding client loyalty yields strong ROI for financial services providerJohn Chisholm, Lois Koch|October 1, 2004
ArticleA comparison of consumer and business-to-business customer satisfaction researchDoug Berdie|October 1, 2004
ArticleProduct and Service Update October 2004Quirk's Staff|October 1, 2004
ArticleData Use: Asymmetry analysisRajan Sambandam|October 1, 2004
ArticleResponse scales for customer satisfaction researchKeith Chrzan, Joey Michaud|October 1, 2004
ArticleTrade Talk: School is now in sessionJoseph Rydholm|October 1, 2004
ArticleResearch Industry News October 2004Quirk's Staff|October 1, 2004
ArticleQualitatively Speaking: Is the quantitative follow-up an endangered species?Nick Calo|October 1, 2004
ArticleNames of Note October 2004Quirk's Staff|October 1, 2004
ArticleSurvey Monitor October 2004Quirk's Staff|October 1, 2004
ArticleMeasure the total customer experienceStephen Gill, Laurence Smith|October 1, 2004
ArticleBy the Numbers: Common traits of successful loyalty market research programsKaren Ahlgrim|October 1, 2004
ArticleExpedia incorporates customer satisfaction feedback and employee input to enhance service and supportBrett Tucker|October 1, 2004