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Total: 897

ArticleOvercome these common hazards to seize their potentialEllen Cabacungan|December 1, 2009
ArticleRapport and reports - what matters to health-care research end users?Michael Feehan, Denise Wong, John Hartman, Linda Lawrie|December 1, 2009
ArticleHow qualitative can help define the new value propositionJohn Holcombe|December 1, 2009
ArticleHow important is the respondent’s perception of survey length?Jennifer Drolet, Alice Butler, Steve Davis|November 1, 2009
ArticleConsiderations in quantitative data collection in ChinaDavid Ying Hon Ho|November 1, 2009
ArticleBy the Numbers: How to improve your segmentations with max-diffRajan Sambandam|November 1, 2009
ArticleThe value of consistency auditing of online panelsSteven Gittelman, Elaine Trimarchi|November 1, 2009
ArticleBy the Numbers: Why your customer satisfaction surveys are not actionableJohn Goodman, Patty David|October 1, 2009
ArticleSatisfying no longer: Part III: Finding customer satisfaction's rightful placeDennis Murphy, Chris Goodwin|October 1, 2009
ArticleNo offense: Do Hispanics rate products higher because they're Hispanic?Quirk's Staff|October 1, 2009
ArticleEvolving customer satisfaction through brand authenticityJeff Hall, David Robbins, Kerry Colligan|October 1, 2009
ArticleSoftware Review: Ruby tabulation softwareTim Macer|August 1, 2009
ArticleSatisfying no longer: Part II: The consequences of bad satisfaction measurementDennis Murphy, Chris Goodwin|August 1, 2009
ArticleSatisfying no longer: Part I: Satisfaction research needs to return to focusing on the customerDennis Murphy, Chris Goodwin|July 1, 2009
ArticleThe impact of gender in e-mailed survey invitationsPhilip Derham|July 1, 2009