ArticleCustomer loyalty: The competitive edge beyond satisfactionDouglas Pruden, Terry Vavra, Ravi Sankar|April 1, 1996
ArticleHow researchers can be effective partners in the advertising development processThomas Dupont|March 1, 1996
ArticleWhen it's time to pitch new business, Ammirati Puris Lintas depends on videoconferenced focus groupsJoseph Rydholm|March 1, 1996