ArticleFirms employ ECEM systems to monitor all phases of interaction with customersJohn Chisholm|February 1, 2002
ArticleOngoing satisfaction measurement adds to Japanese janitorial firm's bottom lineSteven Lewis|October 1, 2001
ArticleSurveys keep tabs on Washington Gas customers in wake of deregulationJoseph Rydholm|February 1, 2001
ArticleSyndicated survey monitors airline performance around the worldJoseph Rydholm|November 1, 2000
ArticleWorldwide tracking study keeps IBM in touch with mainframe usersJoseph Rydholm|November 1, 1997
ArticleCotton Inc. uses tracking study to monitor consumer attitudes toward clothing, fashionAmy Campman|February 1, 1997
ArticleResearch with consumers points the way to personifying Mr. Coffee for a new advertising campaignDavid Morawski, Lacey Zachary|March 1, 1992
ArticleResearch helps Boy Scouts of America communicate an active, adventurous imageJoseph Rydholm|December 1, 1989
