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Showing:Quantitative Research

Total: 1520

ArticleWhy consumers don't understand your concept even though it passed qualitative testing with flying colorsErnest Potischman|December 1, 1997
ArticleCustomer improves Oregon utility's power outage reporting systemJoseph Rydholm|December 1, 1997
ArticleTrade Talk: A crash course on customer satisfaction measurementJoseph Rydholm|December 1, 1997
ArticleWorldwide tracking study keeps IBM in touch with mainframe usersJoseph Rydholm|November 1, 1997
ArticleQ&A: Research in EuropeQuirk's Staff|November 1, 1997
ArticleDon't forget your at-risk customersBill Etter|November 1, 1997
ArticleThe language of international researchSteven Lewis|November 1, 1997
ArticleReport from Scotland: ESOMAR conference looks to the futureLeslie Harris|November 1, 1997
ArticleBeyond customer satisfaction: measuring the components of competitivenessMichael Branham|October 1, 1997
ArticleTechnology firm conducts worldwide satisfaction research survey via e-mail, InternetJim Slevin|October 1, 1997
ArticleUse customer satisfaction research to drive quality improvementBrad Holleran|October 1, 1997
ArticleLinking customer satisfaction and compensationJeff Ellis|October 1, 1997
ArticleThe anonymity gradientBill MacElroy|October 1, 1997
ArticleResearch steers auto makers toward better customer satisfactionJoseph Rydholm|October 1, 1997
ArticleA simple method of setting priorities for improving customer serviceHoward Waddell|October 1, 1997