Customer Service Profiles (CSP)

Omaha, NE

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Key Categories
Bus.-To-Bus. Research Customer Satisfaction Studies Marketing Research-Full Service Survey Design Service Quality Measurement

Company Description

Customer Service Profiles (CSP) is a premier provider of customer experience management programs and market research solutions. We are a full-service research organization with over 35 years of experience helping our clients understand and improve their customer experience which provides actionable insights and analysis. CSP provides the technology and thought leadership and innovative research solutions that are tailored to the unique objectives of each client. We offer multiple methodologies within our many products and services and what differentiates us from the competition is the consultation and training we provide to help our clients understand how to take action on their research results. 

Our mission with every client is to provide a clear road map to service quality excellence that will produce improved customer service, increase customer loyalty and promote customer advocacy. CSP‘s ongoing voice of the customer research includes customer experience programs, telephone surveys and web-based surveys. Our customized market researches are needs-based, but can include customer relationship assessments, brand awareness studies, recently-closed relationship assessments, competition assessments and internal service assessments. CSP’s cycle of success is a proven CX philosophy that has allowed many of our clients to be national leaders in delivering best of class service versus their peers.

Year Established:   1987

Research Services and Specializations

Industries, Markets and Audiences Served

12020 Shamrock Plaza, Suite 310
Omaha, NE 68154
United States
Customer Contact(s):
John Berigan, Exec. Vice President
  • 402-399-8790 x101
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