What is the Customer Experience Strategies Summit?

Join leaders in CX, Customer Success, and Digital CX from top North American brands. Discover actionable strategies to transform how you engage, retain, and delight customers. Seats are limited. Secure yours before it’s too late! 

CX Track: Lead with Impact 

• Turn Customer Experience into a revenue-driving engine 
• Build strategies that align your organization around the complete customer journey 

Customer Success Track: Drive Retention  

• Move from reactive support to proactive relationship management 
• Identify barriers and ensure customers succeed at every stage of their journey 

DCX Track: Digitally Transform Experiences 

• Integrate digital touchpoints to streamline engagement 
• Use technology to anticipate customer needs and remove friction 

This summit features notable organizations, including PetValu, TIME, HubSpot, Kraft Sports + Entertainment, Bobsleigh Canada Skeleton, Ontario Arts Council, Metergy Solutions, Tennis Canada, Yelp, FortNine & Defender Marine, CBC, Canlan Sports, Snuggle Bugz, and many more!

Who should attend?

• Financial Services: Customer Experience, Customer Success, Client Services & Relationship Teams, Customer Insights & Analytics, CRM, Loyalty & Engagement, Service Operations, Product, UX/UI & Digital Platforms, Automation, AI & Customer Journeys 
• Retail and E-Commerce: Retail & E-commerce Operations, Customer Experience & Customer Success, Customer Support & Service, Customer Insights & VoC, CRM, Loyalty & Customer Marketing, Digital & Omnichannel Experience, Fulfillment, Delivery & Post-Purchase, Product, UX/UI & CRO, Personalization & Digital Merchandising, Fraud, Trust & Safety, AI & Automation 
• SaaS Companies, Customer Support & Technical Support, Customer Experience & Customer Success, Customer Insights, Analytics & Vo, CRM, Retention & Customer Marketing, Digital Experience & Self-Service, Product Experience (PX), UX/UI, Onboarding, Adoption & Enablement, Product-Led Growth Functions, Service Operations & Optimization, Automation, AI & Support Automation 
• Hospitality: Guest Experience & Customer Success, Guest Services, Reservations & Front Desk, Customer Insights & VoC, CRM, Loyalty & Guest Engagement, Digital & Omnichannel Experience, Hotel, Property & Service Operations, UX/UI, Booking & Platform Experience, Personalization & Guest Journeys, AI & Automation 
• Entertainment & Sports: Customer Experience, Fan Experience, Audience Experience, Guest Experience (Events & Venues), Community Experience, Member Experience (Season Ticket Holders, Loyalty), Customer Success, Fan Engagement, Subscriber Success (Streaming Platforms), Membership Engagement, Support & Client Services, Partner Experience (Sponsors/Stakeholders), UX/UI Design, Event Operations, Ticketing & Customer Operations, Hospitality Operations 
• B2B Sector: Account Management & Client Services, Customer Insights, Analytics & VoC, CRM, Customer Experience & Customer Success, Retention & Customer Marketing, Digital & Omnichannel Client Experience, Technical Services & Support Teams, Service Delivery & Project/Program Management, Operations & Process Improvement, Product Experience & Client Training, Automation, AI & Workflow Enhancement 
• Public Sector: Citizen Experience & Service Quality, Public Service & Client Service Teams, Customer Insights, Analytics & Feedback Programs, Digital Government & Omnichannel Services, Service Transformation & Digital Platforms, CRM, Engagement & Community Outreach, Service Operations & Process Improvement, UX/UI & Public-Service Platform Design, Personalization, Automation & AI for Public Services, Trust, Safety, Security & Compliance 
• Leisure, Travel & Tourism: Customer Experience & Passenger Experience, Customer Success (Travel Partner & Loyalty programs), Customer Support, Reservations & Call Centre Teams, Customer Insights, Analytics & VoC, Digital & Omnichannel Experience (App, Web, Airport, In-flight), Airport, Airline & Travel Operations, Ticketing, Check-in & Journey Management, Loyalty, Frequent Flyer & Membership Programs, UX/UI & Digital Travel Platforms,Safety, Compliance & Service Quality, AI, Automation & Disruption Management 
• Telecommunication & Media: Customer Experience & Customer Success, Customer Support, Technical Support & Service, Customer Insights, Analytics & VoC, CRM, Loyalty & Subscriber Engagement, Digital & Omnichannel Experience (App, Web, Retail, Contact Centre), Streaming & Digital Platform Experience, Trust, Safety & Fraud Prevention, AI, Automation & Self-Service Platforms 
• Utilities: Residential Customer Experience, Commercial Customer Experience, Customer Engagement, Customer Relations, Customer Success, Key Account Management, Customer Support, Billing Operations, Contact Centre Operations, Field Service Experience, Outage Communications, Service Delivery, Digital Experience, UX/UI Design, Customer Portal Experience, Self-Service Experience, Voice of Customer, Community Engagement, Stakeholder Engagement, Partner Experience, Service Operations, Customer Operations, Outage Experience, Customer Connections, Public Engagement Events, Customer Education. 
• Pharmaceuticals & Healthcare: Patient Experience & Customer Experience, Patient Support & Care Coordination, Customer Success (Patient / Provider Engagement Programs), Customer Insights, Analytics & Voice of Patient (VoP), CRM, Loyalty & Patient Engagement, Digital & Omnichannel Health Experience (Portals, Apps, Telehealth),  Compliance, Safety & Risk (Patient-Centric Functions), AI, Automation & Self-Service for Patients and Provider 

For more information, click here.