What is Customer Service & Experience East 2025?

The current economic environment demands a pragmatic approach to AI, requiring leaders to focus on strategic solutions that deliver tangible value. To achieve this, experience strategies must effectively understand and link voice-of-customer insights to broader brand positioning, ensuring company values resonate at every touchpoint. Crucially, CX strategy must adapt to shifting generational preferences, effectively responding to the rapidly changing expectations of both their workforce and customer base.

Success lies not in futuristic concepts, but in practical solutions that deliver measurable outcomes. Customer Service & Experience East is the place senior service and experience leaders meet to talk openly, deeply and honestly to transform their CX playbook. Here you will unlock new efficiencies, enhance customer experience and ultimately drive business growth beyond 2025.

To learn more and to register, click here.