What is CX Retail USA Exchange 2025?

CX Retail USA Exchange 2025 is North America's premier invitation-only event for senior customer experience leaders in retail.

Five key takeaways from the CX Retail Exchange

1. Adapting to changing consumer expectations: CX leaders are focusing on delivering personalized, immersive and experiential retail experiences both online and in-store to meet the rapidly changing preferences of customers across different generations.

2. Creating a seamless cross-channel experience: With omnichannel customers spending nearly twice as much as single-channel shoppers, it’s crucial for retailers to create a unified customer experience to build and retain loyalty and maintain a competitive edge.

3. Harnessing data for customer loyalty: Data is essential in e-commerce for creating a comprehensive view of the customer, tailoring online journeys and scaling personalization efforts while adhering to regulations.

4. Leveraging artificial intelligence: AI is a vital tool for enhancing personalized retail experiences, from product recommendations to AI-based chat analysis in contact centers, demonstrating its significant business value.

5. Showcasing CX as a revenue driver: In times of financial uncertainty, CX leaders are emphasizing the importance of customer experience in shifting from a cost centre to a revenue driver, highlighting its role in the future success of the business.

To learn more and to register, click here.