Marketing Research and Insight Glossary

Definitions, common uses and explanations of 1,500+ key market research terms and phrases.

What is a mail panel?

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Mail panel Definition

A study in which participants are contacted and screened, then periodically sent questionnaires via regular mail.

A mail panel in market research is a group of pre-recruited individuals who have agreed to participate in research studies conducted via traditional mail. Researchers send surveys, product samples or other materials directly to panelists, who then respond by returning completed surveys or feedback.

Who relies on a mail panel in market research? 

Market researchers, consumer insights teams and companies that require feedback from specific demographics often rely on mail panels. Industries targeting certain age groups or those without reliable internet access, like rural or older populations, use mail panels to ensure representative data collection.

What are key aspects of a mail panel in market research?  

Key aspects of a mail panel include:

  • Targeted recruitment: Panels are curated to match desired demographics.
  • Consistency: Panelists participate in multiple studies over time, allowing for longitudinal data.
  • High engagement: Panelists are typically more invested and likely to respond.
  • Controlled environment: Surveys can be accompanied by physical materials, like product samples.

Why is a mail panel important in market research? 

A mail panel is important because it allows researchers to reach specific audiences who may not be accessible online, ensuring that insights are inclusive. It also enables longitudinal studies by engaging the same respondents over time, allowing for trend analysis and understanding changes in consumer attitudes.

How do market researchers use a mail panel?   

Market researchers use mail panels to collect data through mailed surveys, gather feedback on product samples and conduct studies over time. By analyzing responses from panelists, researchers can uncover consumer preferences, test product concepts and monitor changes in behaviors and opinions across specific demographics.