Posted August 18, 2023

Analyst, Consumer Insights - Part Time Contractor

Travel + Leisure Co.  | US

---

• Minimum 3-5 years consumer insights/market research experience
• Must be detail-oriented, professional, and strategic
• Need real world work experience
• Preference to work hybrid in Orlando, FL.  Open to remote. 
• Must work EST hours. 
• Estimated weekly hours: 15-25

The Customer Insights and Research team provides the voice of the customer and associate to Travel + Leisure Co. leaders for strategy, product and experience development.  This group of best-in-class professionals delivers insight, market-leading innovation, problem-solving know-how and scalable solutions, all of which translates into a meaningful and measurable impact on the experiences, environments and outcomes that Travel + Leisure Co. creates for its customers, owners, associates, communities and shareholders.

Position Summary

The Consumer Insights team is looking for someone who has a passion for consumer insights and market research to join the team.  The successful candidate will partner with us to optimize the customer experience, deepen customer relationships with Travel + Leisure Co., and accelerate sustainable growth.  A day in the life of this associate will include: analysis of survey results, report development, verbatim coding, and support of consumer insights projects.  The ideal candidate will have a strong motivation to learn and ability to adapt to a rapidly changing, fast-paced environment.  They will also need to demonstrate excellent interpersonal skills needed to coordinate project activities and ability to analyze and present data in a useful and compelling format. 

 Additionally, the Analyst will perform system administrator functions in the Voice of the Customer survey platform to assure all users in the company have the most up to date and correct level of access to survey results, alerts and case management. 

Essential Job Functions

 Responsibilities include, but are not limited to:

1.     Analysis and Reporting (60%)

• Conduct analysis to derive insights and broader implications from survey data to support strategic report creation
• Code verbatim comments received on surveys to provide depth to insights reported
• Create regular reports for company stakeholders on scheduled basis
• Perform ad hoc analyses on survey and operational data as requested

 2.     Insights System Administrator (35%)

• Monitor survey health metrics and propose recommendations
• Create or adjust dashboard views for users as business needs evolve
• Monitor and assure that designated users maintain the appropriate level of access to the Voice of the Customer platform at all times

 3.        Support other organizational initiatives as required (5%)

• Provide additional support as deemed necessary to the leadership team for successful completion of major launches and projects

This Job board allows companies, organizations and individuals to post marketing research-related post job openings free of charge. Quirk's does not endorse these companies, organizations and individuals and makes no representations, warranties or guarantees as to, and assumes no responsibility for, the content of their postings nor the products or services provided by them. Quirk's expressly disclaims all liability for damages of any kind related to postings.