Posted February 26, 2025
Client Service Associate
Bovitz, Inc. | Santa Monica, CA, US
Salary: $50,000–$70,000
The Role
You will report to the Principal Software Engineer and work within the Client Services Team. This role combines client support with project execution duties to fulfill online data collection surveys and other research activities. You’ll collaborate with the existing client service team, including the Senior Manager, Client Services and Project Coordinator, as well as department leaders pursuing new business development.
Things You’ll Do
· Manage end-to-end project coordination, including survey setup, sample management, and quality control using internal web tools
· Guide clients through research study setup on the Forthright Access platform
· Monitor project health and proactively identify and address potential issues or red flags
· Maintain a strong understanding of company services and communicate research methodologies to clients.
· Provide excellent client communication and regular project status updates
· Assist in handling user support inquiries and troubleshooting technical issues
· Protect the Forthright member experience through quality assurance measures
· Assist with administrative tasks and support senior management
Education and Experience Requirements
· Bachelor’s degree in business, marketing, communications, or a related field
· 2+ years of experience in client services, account management, or market research
· Basic understanding of research methodologies
· Strong organizational and time management skills with excellent attention to detail.
· Ability to multitask and manage multiple projects in a fast-paced environment
· Excellent verbal and written communication skills
· Technical aptitude and ability to learn new software platforms
· Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and familiarity with research tools is a plus
Preferred Experience
· Working knowledge of survey platforms or market research
· Knowledge of sample balancing and field scheduling
· Understanding of panel management systems
· Background in customer service or client relations
What We Offer:
Bovitz recognizes that employees are our most important asset. The competitive compensation package and broad range of benefits extended to our employees directly reflects the value placed on their importance to our success. Some of our benefits include:
· Remote work environment and a corporate hub for collaborating and company fun
· Medical, Dental and Vision plans (100% employee medical premium paid by the company)
· 401(k) matching
· Profit-sharing plan
· Employee stipend to use towards health & wellness, home office, professional development and so much more
· Paid vacation (two weeks annually)
· A generous holiday schedule, including three summer days and the week between Christmas and New Year’s Day
Bovitz, Inc. is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Who We Are
We are Bovitz, Inc., a market research and strategy firm that puts people at the center of design, innovation, and growth. We believe in the value that companies of all shapes and sizes can bring to people’s lives, and it matters to us that they actually do it. As a company, our mission is to give real people a voice so powerful that their stories change the course of business decisions. So, we go out and talk to real people about what they need and want, and then show companies what to do with that. Simply put, we’re in the business of improving people’s lives.
Bovitz was founded as a custom research agency in 2003, grounded in academic rigor & deep client-side experience. We now have a multi-disciplinary team of 35 full-time employees, including leaders in Market Research, Anthropology, Brand Strategy, Cognitive Science, Business Consulting, and Design. Our offices are located in Los Angeles and New York. Please visit www.bovitzinc.com to learn more about our team, the type of work we do, our culture, and our
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