Posted February 4, 2026
Client Service Manager
American Directions Research Group, Inc. | Washington, DC, US
Salary: $70,000–$90,000
$65k Annual Salary + Incentive Compensation
ADRG is seeking a proactive and detail-oriented Client Service Manager (CSM) to oversee client projects from point of sale through final invoicing. You will act as the primary liaison between clients and internal teams, ensuring high-quality execution, exceptional client service, and strong financial performance across multiple simultaneous projects.
What You’ll Do
- Establish conditions for successful project execution for both the company and the client.
- Ensure all required project materials are received on time.
- Maintain adherence to quality standards across all projects.
- Procure samples and perform supplemental sample processing, ensuring accurate documentation.
- Owning the full scope of the project, anticipating risks, and ensuring all elements are aligned for success.
- Monitor project progress and provide Operations with constructive feedback.
- Lead troubleshooting and corrective action for problem projects.
- Validate and verify client deliverables, including data files and reports.
- Coordinate with external partners for required services.
- Identify out-of-spec project needs and collaborate with Sales on rebidding and updated pricing.
- Provide detailed billing instructions to ensure accurate invoicing.
- Ensure assigned projects meet financial goals and performance requirements.
- Perform additional duties as assigned.
Required Skills & Abilities
- Strong understanding of research methodology.
- Ability to work autonomously and collaborate proactively with team members.
- Excellent multitasking and prioritization skills.
- Exceptional attention to detail and dedication to client satisfaction.
- Strong verbal and written communication and problem-solving abilities
- Ability to excel in a high-volume, fast-paced environment with shifting priorities.
- Expert proficiency in Microsoft Excel, Word, and PowerPoint.
- A positive, “can-do” attitude.
Education & Experience
- Bachelor’s degree or equivalent experience.
- 3+ years of experience in market research operations, project management, or a related field.
Preferred Skills
- Call center experience
- Sampling management
- Quote work
- Advanced Microsoft Excel
- Multitasking across complex workflows
- Familiarity with research methodology
- Strong client relations experience
Other Requirements
- Ability to sit for extended periods and work on a computer.
- Availability for occasional on-call, evening, or weekend work.
- Ability to support projects across multiple U.S. time zones.
American Directions Research Group, Inc.
https://americandirections.com/For nearly four decades, American Directions Research Group has been guiding businesses, organizations, research consultancies, and policymakers toward truly representative insights. As market research experts, we specialize in professional data collection services that provide clarity and guidance for decision-makers.
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