Posted April 2, 2026

Customer Experience Manager

PeopleMetrics  | Fort Washington, PA, US

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Most CX programs have a problem. They are built around dashboard complexity in platforms like Qualtrics and Medallia, producing mountains of data that sit unread, unfelt, and unacted on. Leaders get charts. Frontline teams get reports. Nobody feels what the customer feels. Nobody knows what to do next.

PeopleMetrics is changing that.

We transform what customers are saying into living, breathing experiences that make people sit up and pay attention. Avatars that let you talk directly to your NPS segments. Video reels and short films that bring real customer voices into the boardroom. Infographics that make complex data impossible to ignore. AI agents that turn research into conversation. We are not building better dashboards and PowerPoint reports. We are building a new way for organizations to feel what their customers feel and act on it.

We are building the first CX and insights platform designed from the ground up to bring insights to life. And we are looking for people who want to help build it.

If you are satisfied with a clean deck and a data summary, this is not your role. If you believe insights should move people and you want to be on the front lines of making that happen for some of the most recognizable brands in the world, keep reading.

You will serve as the primary point of contact for clients, guiding them from CX strategy through full program implementation, owning program design, onboarding, analysis and reporting. Most importantly, you will be the person who makes sure our work never ends up as just another report. You will make it something clients remember and act on!

What We Are Looking For

Always Thinking: You are endlessly curious, especially about what AI makes possible. You experiment constantly, stay ahead of what is new, and bring fresh ideas into how you serve clients and bring their insights to life.

I Got This: You take ownership, adapt fast, and find ways to break new ground. You use AI to work smarter and move faster, and you are always looking for more compelling ways to make insights land.

One Team: You collaborate closely across the organization, share what you are learning including AI discoveries, and make everyone around you better.

Show, Don't Tell: This is the heart of what PeopleMetrics does and it should be the heart of how you work. You do not send a table when you could send a visual. You do not write a summary when you could tell a story. You think in experiences, not reports, and you are always asking how to make findings vivid, memorable, and impossible to ignore.

Key Responsibilities

·       Guide clients through every stage of their CX program, from strategy and design through ongoing measurement and insight delivery

·       Build deep, trusted relationships with clients by understanding their business goals and anticipating their needs

·       Transform research findings into compelling, living deliverables including AI-powered narratives, visual storytelling, avatars, and video that make insights impossible to ignore

·       Use AI tools actively and creatively to accelerate insight development, elevate deliverable quality, and find new ways to bring client data to life

·       Lead insight presentations that do not just inform but move people to act, in virtual and in-person settings

·       Drive program adoption, identify upsell opportunities, and own renewal outcomes through exceptional service and strategic partnership

·       Stay ahead of what is possible in AI and insight activation, bringing new ideas to clients before they ask for them

Must-Have Skills and Experience

·       A proven ability to bring insights to life: you know how to take what the data is saying and turn it into something people feel, remember, and act on

·       Strong project management and organizational abilities with experience managing complex, multi-stage client programs

·       Excellent communication and relationship-building skills: you can present to a C-suite and connect with a frontline team equally well

·       Ability to translate complex data into clear, compelling, visually engaging recommendations that go beyond the standard deck

·       A genuine instinct for storytelling and experience design: you think about how findings will land emotionally, not just logically

·       Genuine curiosity about AI: you experiment with tools like Claude, Chat GPT, Notebook LM, Gamma or similar and you are always looking for ways to apply them meaningfully in client work

·       A collaborative approach with a passion for improving customer and patient experiences

Preferred Qualifications

·       Hands-on experience with AI tools and a track record of integrating them into client work or workflows

·       Experience with Qualtrics or similar survey/CX platforms

·       Background in tech, telecommunications, financial services, or pharmaceutical industries

·       Proficiency in Microsoft Excel, PowerPoint, and data visualization tools

·       Familiarity with SPSS or basic HTML is a plus

How to Apply: Interested candidates should submit their resume with a short email detailing their qualifications and experience, including how you have used AI in your work, to connect@peoplemetrics.com.

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