Posted June 25, 2026
Customer Insights Analyst
ASSA ABLOY | CA, US
Salary: $90,000–$110,000
$80 - $120k depending on experience
ASSA ABLOY, the world’s most trusted name in access solutions, is seeking a Customer Insights Analyst – Voice of Customer (VoC) & Qualitative Insights. This is a key member of the Corporate Customer Insights team, supporting the Voice of the Customer program across 40+ businesses and brands in the Americas.
This role plays a critical part in transforming customer feedback into actionable business insights by leading qualitative analysis, supporting VoC program execution, and contributing to executive-level reporting. The analyst partners closely with the Quantitative Analyst to deliver a holistic view of the customer experience, integrating qualitative themes with quantitative metrics (e.g., NPS, CSAT, CES).
The ideal candidate brings a solid foundation in qualitative research and customer insights, combined with the ability to translate complex, unstructured data into clear, decision-ready narratives for senior leadership.
This role will be based in Lake Forest, CA working on a hybrid schedule. We are not able to provide relocation assistance at this time.
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