Posted January 23, 2013

Project Manager

Ipsos  | Chicago, IL, US

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Position Summary:

Project Managers in Ipsos Interactive Services work closely with various other online teams in a coordination role, providing superior project management for studies, and ensuring flawless execution for every one of our web-based surveys. In this role, you will also work closely with other departments and client groups, providing sound methodological advice and pricing guidelines. The role requires extraordinary coordination and customer relationship skills.

Key Responsibilities:

• Independently manages a variety of online studies
• Thoroughly reviews all project specifications with internal Client Service contact at beginning of each project
• Manages Client Service’s expectations with regard to timing and cost
• Coordinates with the following internal departments: Quotation, Scripting, Translation, Sampling, Design and Coding/Data or outside vendors as necessary throughout project lifecycle
• Conducts questionnaire review prior to survey programming and suggests improvements and any potential problems
• Obtains all materials necessary and advises on format required (including, questionnaire, images, video files, schematics)
• Notifies Client of any change to timing and/or budget throughout life cycle of project. Obtains approval for additional budget when applicable
• Tests programmed survey to ensure it meets specifications of Word document provided by Client
• Coordinates pre-test when applicable to test for incidence, response rate, problem areas
• Provides daily updates with regard to study performance to Client Service using Dimensions reporting tool. Creates complex reports in Dimensions to meet Client needs
• Acts as troubleshooter and problem solver throughout life cycle of project
• Is quick to identify any issues requiring escalation and act as appropriate
• Ensures work is delivered with highest level of quality at all times

Ideal Candidate has the following Skills and Experience:

• Minimum 2 years supplier-side market research experience with in-depth knowledge of the Internet as a data collection tool, and a strong methodological background.
• Knowledge of all research methods, particularly online research methods
• Understands sampling methodology, incidence, quotas, and response rates
• Understands panels, particularly online panels
• Familiarity and understanding of the Dimensions system, particularly in the area of reporting
• Ability to grasp and understand new technologies quickly (e.g. multi-media)
• Highly proficient with MS Word, Excel and PowerPoint
• Ability to manage multiple projects simultaneously while maintaining a strong client service orientation
• Highly motivated, self-directed & possessing a driven personality capable of working within tight deadlines
• Superior organizational skills, unflagging attention to detail & demonstrated commitment to the accuracy and completeness of information
• Capable of working under minimal supervision with a high level of initiative, energy & enthusiasm for learning
• An active listener with demonstrated negotiation and problem solving skills
• Bachelors Degree or equivalent related experience
• Well-developed interpersonal skills are necessary; excellent verbal and written communication skills

Ipsos Makes a Difference

Our people see to that. We attract the best talent and serve the best clients. Ipsos offers a dynamic work environment where your talents are nurtured and your skills are enriched. We encourage initiative, innovation and risk-taking to further develop our business and our people. We are enthusiastic, confident and results oriented which is why our clients come to us. That’s what makes us proud to be Ipsos.

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