Posted September 28, 2023

Sr. Survey Programmer

Forsta  | US

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You're curious, detail-oriented, and a technical expert. You have exceptional time management and multi-tasking skills. You're a team player but also take the initiative to do things on your own as needed. You're driven to find the most appropriate solution for any given problem. You're as passionate about sharing your ideas as you are about learning and are unpretentious and professional in everything you do. You're driven to find the most appropriate solution for any given problem. You're committed to helping Forsta's clients get the most insight from their survey and other data.

This position will support Sofia Hours 11AM - 8PM EEST.

• Ensure all survey development and related deliverables are produced with the highest quality and efficiency 
• Review and analyze all material provided by the client to understand the requirements of the project  
• Identify and raise questions about loopholes or inconsistencies between project requirements and provided material 
• Assist the project manager in preparing technical notes or questions needing clarification from the client 
• Proactively suggest improvements and promote best practices on question types, logic, quotas, survey structure with respondents and data quality in mind 
• Work with available resources to evaluate proposed timelines and propose changes to them when the need to revise expectations comes up 
• Assist the project manager to ensure client expectations are in line with what can be provided 
• Work directly with the project manager and senior team members to explore custom solutions needed for meeting unique client needs 
• Think outside the box to identify and solve problems that come up during planning, development, or fielding of surveys 
• Continue to broaden the understanding of our platform and its offerings and proactively escalate to senior team members when in doubt 
• Help maintain and improve the level of quality and efficiency of projects through code reviews, process improvements, and new technology 
• Helps maintain and revise internal and external technical requirements documentation to keep them current 
• Jump into action when project quality and/or timing is compromised to work on quick recovery and minimize damage 
• Work with senior team members to analyze incidents and implement preventative measures 
• Set a positive example for team members and foster a good team environment 
• Display ownership, accountability and pride in the work you deliver 
• Carry ownership of projects and provide support beyond regular work hours when needed 
• Perform other related duties as required 

Must haves:

• BA/BS degree in Mathematics/Statistics/Information Systems/Computer Science/Engineering or equivalent experience. 
• Minimum of 2 years of experience working with Forsta Plus (Confirmit/Horizons) and Professional Authoring
• Strong grasp of mixed-mode surveys involving both CAPI and CATI methodologies
• Excellent written and verbal communication skills (English mandatory)
• Excellent ability to multi-task and balance multiple projects and priorities 
• Strong problem-solving skills, including an ability to “think outside the box” 
• Excellent understanding of logic and ability to identify errors 
• Intermediate programming aptitude and knowledge of the below: 
• XML 
• Python 
• Linux and Bash 
• HTML, JavaScript, jQuery and CSS 
• Must be tech savvy 
• Have a “can do” attitude 

Nice to haves:

• Experience in other modules of Forsta Plus (including but not limited to building custom questions, API integrations, implementing Digital Feedback, etc.)
• Experience with Forsta Surveys (Decipher) programming

What we offer:

Forsta is a great place to advance your career, and we have an amazing culture. To those of us who already work here, Forsta is more than “just another job”. We work hard, but Forsta is an employer that provides ample opportunities to learn, grow, and express creativity. The management team has an open-door policy and encourages collaboration at every point in every process. Our team members are much more than just co-workers – we’re all friends working toward a common goal.

• Opportunity to work in a fast-paced, market leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
• Exciting challenges in an international environment
• Competitive salary and regular performance reviews
• Flexible location and working environment – possibility to work from home
• Benefits like generous vacation days, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
• and many more…

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Our privacy policy can be found here: https://www.forsta.com/privacy   

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