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Showing:Doug Berdie

Total: 11

ArticleBy the Numbers: How to properly reward customer satisfaction activitiesDoug Berdie|May 1, 2026
ArticleQuick Take: Just measuring customer satisfaction isn’t enoughDoug Berdie|July 1, 2024
ArticleB2B surveying in the time of COVID-19Doug Berdie|March 1, 2022
ArticleDon’t sacrifice precision for speed and costDoug Berdie|November 1, 2021
ArticleA longitudinal view of satisfaction researchDoug Berdie|October 1, 2021
ArticleStrategies for optimizing B2B survey researchDoug Berdie|April 1, 2017
ArticleAdvice from a veteran researcherDoug Berdie|February 1, 2017
ArticleHow companies are getting it wrong with their customer experience measurement programsDoug Berdie|April 1, 2016
ArticleStrategies for maximizing survey credibilityDoug Berdie|July 1, 2015
ArticleData Use: Significant differencesDoug Berdie|January 1, 2012
ArticleA comparison of consumer and business-to-business customer satisfaction researchDoug Berdie|October 1, 2004