ArticleWorldwide tracking study keeps IBM in touch with mainframe usersJoseph Rydholm|November 1, 1997
ArticleBeyond customer satisfaction: measuring the components of competitivenessMichael Branham|October 1, 1997
ArticleFax-based surveys give PC World magazine flexibility and quick turnaround at a low costJoseph Rydholm|February 1, 1994
ArticleA survey of scanner data users finds problems with data analysis, assimilationJoseph Rydholm|November 1, 1989
ArticleImplementation planning: the key to maximizing computer system successWilliam Springer|February 1, 1989