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ArticleSmart mirrors: innovating the in-store shopping experienceSabrina Sandalo|December 18, 2015
ArticleHaute couture collaborations: 4 steps to improving customer experienceMeg Tronquet and Paul Conder|December 16, 2015
Article4 errors to avoid when using on-site surveys and store interceptsNitin Sharma|December 10, 2015
Article2015 holiday shopping predictionsPhil Ahad|December 7, 2015
ArticleBest practices for brands adapting to the omnichannel consumer decision journeyMini Kalivianakis|December 1, 2015
ArticleTop 5 holiday shopping trendsLance B. Eliot|November 24, 2015
ArticleUnderstanding how word-of-mouth marketing builds brandsJeri Smith|November 23, 2015
ArticleNew study predicts slight dip in spend this holiday seasonEmily C. Koenig|November 19, 2015
ArticlePairing nostalgia and instant gratification this holiday seasonHeather Hall|November 17, 2015
ArticleQueue Bits: Americans are turning to social media sites as a news sourceQuirk's Staff|November 1, 2015
ArticleQueue Bits: Mobile purchases of physical goods on the riseQuirk's Staff|November 1, 2015
ArticleConnecting consumer preconceptions and advertising engagementJeri Smith|October 1, 2015
ArticleIn Case You Missed It... October 2015Quirk's Staff|October 1, 2015
ArticleClosing the marketing research-CX gap with a five-P frameworkSheryl Hawkes, Yvonne Nomizu|October 1, 2015
Article3 pitfalls to avoid when customer journey mappingClay Walton-House|September 24, 2015