ArticleCell phone-based feedback system lets Budget Rent A Car respond quickly and to customer complaintsJohann Leitner|October 1, 2007
ArticleCompanies seeking insights on satisfaction shouldn’t overlook online and other text sourcesTom Anderson|October 1, 2006
ArticleExpedia incorporates customer satisfaction feedback and employee input to enhance service and supportBrett Tucker|October 1, 2004
ArticleResearch with tourists and travel agents measures viability of high-speed train in OrlandoWilliam Bailey|February 1, 1996
ArticleScannable questionnaires give Princess Cruises accuracy and quick turnaroundJoseph Rydholm|May 1, 1993
ArticleAt American Express Travel Services, management and employees at all levels use data from customer satisfaction researchJoseph Rydholm|October 1, 1992
ArticleResearch with travelers helps Samsonite develop a convenient new line of luggageBob Bengen|February 1, 1992
