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Showing:Customer Satisfaction Studies

Total: 428

ArticleFeedback portals can engender customer goodwill, satisfactionVivek Bhaskaran|January 1, 2009
ArticleThe Net Promoter Score debate and the meaning of customer loyaltyBob Hayes|October 1, 2008
ArticleUse research to keep customers happy and management well-informedPaul Lubin|October 1, 2008
ArticleBy the Numbers: Some are not satisfied with satisfaction researchMichael Britten|October 1, 2008
ArticleData Use: Design performance: the Kano modelMichael Lieberman|October 1, 2008
ArticleHow to address survey manipulation by auto dealershipsDavid Ensing|October 1, 2008
ArticleData Use: An indexing approach to brand equityWilliam Bailey|June 1, 2008
ArticlePitney Bowes uses customer touchpoint management to deliver targeted and relevant serviceJames Heisler, Mark Perline|March 1, 2008
ArticleLinking customer satisfaction data with business metricsJoe Cardador, Mark Hunter|October 1, 2007
ArticleUtility uses customer satisfaction to drive organizational changeMike Mabey|October 1, 2007
ArticleAs banks strive to build relationships, a national tracking study finds that good service is still key for customersDebra Dahab, Laura O'Gara, Julian Vermass|October 1, 2007
ArticleCell phone-based feedback system lets Budget Rent A Car respond quickly and to customer complaintsJohann Leitner|October 1, 2007
ArticleStudy examines the link between hotel employee performance and guest satisfactionRobert Passikoff, Frank Mulhern|October 1, 2007
ArticleHow StorageTek built its B2B satisfaction and loyalty research programJoan Fredericks, Hernando Gonzalez|March 1, 2007
ArticleTektronix uses research to create key customer metrics and drive marketing and sales strategiesLaura Patterson, Martyn Etherington|March 1, 2007