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Showing:Customer Satisfaction Studies

Total: 428

ArticleThe critical link between satisfaction, loyalty and problem managementAlan Dutka, Lauren Wagner|October 1, 2004
ArticleBuilding client loyalty yields strong ROI for financial services providerJohn Chisholm, Lois Koch|October 1, 2004
ArticleA comparison of consumer and business-to-business customer satisfaction researchDoug Berdie|October 1, 2004
ArticleData Use: Asymmetry analysisRajan Sambandam|October 1, 2004
ArticleResponse scales for customer satisfaction researchKeith Chrzan, Joey Michaud|October 1, 2004
ArticleMeasure the total customer experienceStephen Gill, Laurence Smith|October 1, 2004
ArticleBy the Numbers: Common traits of successful loyalty market research programsKaren Ahlgrim|October 1, 2004
ArticleExpedia incorporates customer satisfaction feedback and employee input to enhance service and supportBrett Tucker|October 1, 2004
ArticleSatisfied employees are critical to ensuring satisfied customersNancy Cook|October 1, 2004
ArticleWork some process innovation research into your satisfaction studyBrett Hagins|October 1, 2004
ArticleOnline surveys help Paramount Parks keep respondents and visitors happyJoseph Rydholm|July 1, 2004
ArticleEffective patient satisfaction research requires multiple survey instrumentsNancy Cook|June 1, 2004
ArticleAnalyzing satisfaction data in the health care settingPatrick Quinlan|June 1, 2004
ArticleThe confluence of data mining and market research for smarter CRMKenneth Elliott, Richard Scionti, Mike Page|May 1, 2004
ArticleSoftware Review: AudithostTim Macer|January 1, 2004