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Showing:Customer Satisfaction Studies

Total: 428

ArticleFidelity Investments finds respondents like phone-Web survey optionJohn Allison, Chris O'Konis|July 1, 2002
ArticleUnderstanding how customers respond to product changesSean Lawson, Tim Glowa|May 1, 2002
ArticleFirms employ ECEM systems to monitor all phases of interaction with customersJohn Chisholm|February 1, 2002
ArticleTen ways for research firms to increase customer satisfactionJohn Voda|October 1, 2001
ArticleThoughts on integrating CSM and CRMJeffrey Marr|October 1, 2001
ArticleMethodological pitfalls in linking customer satisfaction with profitabilityMichael Murphy|October 1, 2001
ArticleIs your satisfaction measurement system working?Stacey Sacks|October 1, 2001
ArticleOngoing satisfaction measurement adds to Japanese janitorial firm's bottom lineSteven Lewis|October 1, 2001
ArticleLong John Silver's relies on IVR to measure customer opinionsGene Stefaniak, Z.R. Tasby, Bruce Westcott|October 1, 2001
ArticleSatisfaction programs are key for manufacturers caught between declining prices and increasing raw material costsBill Barnes|October 1, 2001
ArticleFrom telephone to the WebBill Stone|May 1, 2001
ArticleTaking the mystery out of patient satisfactionJan Beiting|January 1, 2001
ArticleSyndicated survey monitors airline performance around the worldJoseph Rydholm|November 1, 2000
ArticleTranslate complaints into solutionsDavid Glenn|October 1, 2000
ArticleMinor league, major loyalty - Michigan baseball team surveys its fansTom Logue|October 1, 2000