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Showing:Customer Satisfaction Studies

Total: 428

ArticleIn customer satisfaction measurement you don't always get what you expectDavid Lavinsky|April 1, 1995
ArticleDesigning a customer satisfaction survey for industrial productsChris Van Derveer|April 1, 1995
ArticleFrom the Publisher: Mystery shopping takes a giant leap forwardTom Quirk|April 1, 1995
ArticleThe Auto Club of New York turns to mail survey for customer feedbackWilliam Bailey|February 1, 1995
ArticleThe need for customer satisfaction research will growKenneth Long|October 1, 1994
ArticleCustomer satisfaction research is Homecorp's secret formula for successJoseph Rydholm|October 1, 1994
ArticleWith research as its guide, General American Insurance restructures for the futureSally Martin|October 1, 1994
ArticleUsing radar charts to present customer satisfaction dataRenee Entinghe|October 1, 1994
ArticleWith research as a guide, General American Insurance restructures for the futureSally Martin, Susan Spaulding|October 1, 1994
ArticleThe need for customer satisfaction research will continue to growKenneth Long|October 1, 1994
ArticleBusiness-to-business customer satisfaction research comes of ageWilliam Ducker|October 1, 1994
ArticleResearchers talk about customer & employee satisfaction surveys at the American Quality CongressGayle Kaplan|February 1, 1994
ArticleThe importance of context in conducting Asian researchSandra Wong|December 1, 1993
ArticleDo's & don'ts of customer satisfactionJoanne Ulnick|October 1, 1993
ArticleFor GE Medical Systems each customer is a market of oneJamal Din|October 1, 1993