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Showing:Customer Satisfaction Studies

Total: 428

ArticleScannable questionnaires give Princess Cruises accuracy and quick turnaroundJoseph Rydholm|May 1, 1993
ArticleCustomer surveys yield some unanticipated benefitsJohn Cole|April 1, 1993
ArticleTrade Talk: Message to business: know thy customerJoseph Rydholm|April 1, 1993
ArticleData use: Appropriate use of regression in customer satisfaction analysesDoug Grisaffe|February 1, 1993
ArticleA new approach for analyzing customer satisfaction studiesRandy Hanson|February 1, 1993
ArticleA response to GrisaffeWilliam McLauchlan|February 1, 1993
ArticleThrough a mail survey, California PERS asks enrollees to evaluate satisfaction with 25 health plansQuirk's Staff|January 1, 1993
ArticleEvaluating customer service over the telephoneIllona Guzman|November 1, 1992
ArticleMail survey, mystery shops and other research contribute to Connecticut bank's customer satisfaction effortsJoseph Rydholm|October 1, 1992
ArticleThe benefits of customer retention researchPaul Lubin|October 1, 1992
ArticleRegression-based satisfaction analyses: proceed with cautionWilliam McLauchlan|October 1, 1992
ArticleTrade Talk: Biz-to-biz technique aims to bridge the gapJoseph Rydholm|October 1, 1992
ArticleDetermining attribute importanceRandy Hanson|October 1, 1992
ArticleAt American Express Travel Services, management and employees at all levels use data from customer satisfaction researchJoseph Rydholm|October 1, 1992
ArticleSecrets of effective data useRichard Vondruska|April 1, 1992