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Showing:Customer Satisfaction Studies

Total: 428

ArticleResearch helps a rural Arizona hospital through a bond election and beyondJoseph Rydholm|January 1, 1992
ArticleCIGNA uses an ongoing patient satisfaction study to tailor service of its health plansQuirk's Staff|November 1, 1991
ArticleGuidelines for measuring customer satisfaction in international marketsRichard Garfein|November 1, 1991
ArticleOngoing customer satisfaction research helps Hampton Inns guarantee good serviceJoseph Rydholm|November 1, 1991
ArticleTrade Talk: Study seeks to define qualityJoseph Rydholm|October 1, 1991
ArticleCSi program helps GM dealers monitor customer satisfactionQuirk's Staff|February 1, 1991
ArticlePatients tell a New York hospital that its service matches its strong reputationJoseph Rydholm|January 1, 1991
ArticleSpeed dialingQuirk's Staff|December 1, 1990
ArticleA look at the customer survey process at Caterpillar Inc.Brett Blackwell|November 1, 1990
ArticleFrom the Publisher November 1990: One company's experience with customer satisfactionTom Quirk|November 1, 1990
ArticleTrade Talk: Quality should be Job OneJoseph Rydholm|November 1, 1990
ArticleUtilities discovering the value of customer satisfaction researchJudith Karten|November 1, 1990
ArticleFederal Express uses an ongoing study to track customer satisfactionJoseph Rydholm|November 1, 1990
ArticleFocus groups tell Standard Register that service is most importantQuirk's Staff|December 1, 1989
ArticleA survey of scanner data users finds problems with data analysis, assimilationJoseph Rydholm|November 1, 1989