ArticleWith research as a guide, General American Insurance restructures for the futureSally Martin, Susan Spaulding|October 1, 1994
ArticleSatisfaction research helps Delaware school district set standards, improve performanceWilliam Stearrett|October 1, 1994
ArticleBusiness-to-business customer satisfaction research comes of ageWilliam Ducker|October 1, 1994
ArticleResearch with health care providers: An uncommon approach to a common problemMurray Simon|June 1, 1994
ArticleUsing paired comparisons to measure public reaction to health reformQuirk's Staff|June 1, 1994