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Showing:1998

Total: 147

ArticleTips on conducting telephone research in Latin AmericaJennifer Mitchell|November 1, 1998
ArticleResearch Industry News November 1998Quirk's Staff|November 1, 1998
ArticleProduct and Service Update November 1998Quirk's Staff|November 1, 1998
ArticleImproving customer loyalty through a strategic value-focused approachChristopher Ratcliff, Elizabeth Horn|October 1, 1998
ArticleProduct and Service Update October 1998Quirk's Staff|October 1, 1998
ArticleSatisfaction research can help technology companies thrive, not just surviveShahron Van Rooij|October 1, 1998
ArticlePowering your way to reduced customer churn and increased customer loyaltyEric Reidenbach, Gordon McClung|October 1, 1998
ArticleNames of Note October 1998Quirk's Staff|October 1, 1998
ArticleAn alternative method of reporting customer satisfaction scoresRajan Sambandam, George Hausser|October 1, 1998
ArticleSurvey Monitor October 1998Quirk's Staff|October 1, 1998
ArticleData Use: Measuring customer satisfaction: drive your action with derived importance analysisQuirk's Staff|October 1, 1998
ArticleResearch Industry News October 1998Quirk's Staff|October 1, 1998
ArticleTrade Talk: Cutting through the customer satisfaction jargonJoseph Rydholm|October 1, 1998
ArticleAssessing customer requirements: the Kano methodVince Farace, Mike Swenson|October 1, 1998
ArticleCreate a collaborative service culture in your call centerAudrey Guskey, Robert Heckman|October 1, 1998