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Showing:1999

Total: 152

ArticleProduct and Service Update November 1999Quirk's Staff|November 1, 1999
ArticleMarketing research in Asia: It's the economy, stupid!Wander Meijer|November 1, 1999
ArticleSurvey Monitor November 1999Quirk's Staff|November 1, 1999
ArticleDon't believe these seven Web mythsAlbert Angrisani, Terri Flanagan|November 1, 1999
ArticleResearch Industry News November 1999Quirk's Staff|November 1, 1999
ArticleAn open letter from a challenging clientPhilip Moore|November 1, 1999
ArticleLinking research and revenueBetsy Charles|October 1, 1999
ArticleUsing focus groups to generate satisfaction questionnaire contentLori Laflin, David Hyatt|October 1, 1999
ArticleTrade Talk: Go in-depth to get the voice of the customerJoseph Rydholm|October 1, 1999
ArticleAre you collecting too much information in your 'voice of the customer' process?John Goodman, Colleen Bush, Eden Segal|October 1, 1999
ArticleNames of Note October 1999Quirk's Staff|October 1, 1999
ArticleProduct and Service Update October 1999Quirk's Staff|October 1, 1999
ArticleMail survey, in-house database helps La Quinta Inns monitor guest satisfactionJoseph Rydholm|October 1, 1999
ArticleA better customer satisfaction scaleHoward Waddell|October 1, 1999
ArticleA stepwise loyalty processMarion Picard, Kathi McGregor|October 1, 1999