ArticleFocus on Central Asia: conducting research in the post-Soviet eraLeonid Gurevich|November 1, 2002
ArticleTo write better questionnaires, put yourself in the respondent's placeRon Sellers|October 1, 2002
ArticleSatisfaction research confirms employees' view that Farm Bureau is tops in serviceKristi Gale|October 1, 2002
ArticleMeasuring customer feedback helps real estate development company build strong relationshipsLucy Klausner|October 1, 2002
ArticleMarketing Research Supplier Side: Report from the Technology Conference: CYA and CRMMichael Mitrano|October 1, 2002
ArticleQualitatively Speaking: Videoconferencing of focus groups: a good option if utilized effectivelyThomas Greenbaum|October 1, 2002
ArticleHow to achieve customer development that leads to loyalty and profitabilityDouglas Malcom, Susan Spaulding|October 1, 2002
ArticleData Use: Uncovering customer loyalty drivers using structural equation modelingAlbert Fitzgerald, Chad Johnson|October 1, 2002