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Showing:Survey Design

Total: 508

ArticleRedesigned questionnaire helps American Express Financial Advisors assess effectiveness of client acquisition techniquesD.L. Hudella|February 1, 1996
ArticleMachine-readable surveys make it easier for utility’s customers to express their satisfactionJoseph Rydholm|October 1, 1995
ArticleIn customer satisfaction measurement you don't always get what you expectDavid Lavinsky|April 1, 1995
ArticleDesigning a customer satisfaction survey for industrial productsChris Van Derveer|April 1, 1995
ArticleThe exploratory open-ended survey questionJonathan Brill|March 1, 1995
ArticleData Use: Scale scoring in health care customer surveysScott MacStravic|February 1, 1994
ArticleThe importance of context in conducting Asian researchSandra Wong|December 1, 1993
ArticleDo's & don'ts of customer satisfactionJoanne Ulnick|October 1, 1993
ArticleChanges in survey design that will make your data entry and processing go smoothlyEric DeRosia|February 1, 1993
ArticleThrough a mail survey, California PERS asks enrollees to evaluate satisfaction with 25 health plansQuirk's Staff|January 1, 1993
Article15 tips and techniques for survey researchGayle Kaplan|December 1, 1992
ArticleDetermining attribute importanceRandy Hanson|October 1, 1992
ArticleIncreasing survey accuracyNorman Frendberg|June 1, 1992
ArticleThe qualitative/quantitative segue in health care marketing researchMurray Simon|January 1, 1992
ArticlePatients tell a New York hospital that its service matches its strong reputationJoseph Rydholm|January 1, 1991