ArticleInsights in Action: E-tailers go predictive, behavioral to win battle of returnsJoseph Rydholm|January 2, 2014
ArticleThe fine points of feelings: Why discrete emotions matter and how to reveal themPaul Conner|March 1, 2013
ArticleThe right message for the right category: Using social influence at the shelfValla Roth|May 1, 2012