Top Marketing Research Companies Specializing in Journey Mapping

Journey mapping is a tool companies use to help document the customer experience from the customers own perspective. It documents the experience from initial contact, through the process of engagement and into a long-term relationship. The goal is to understand the customer’s greater motivation, what they wish to achieve, and their expectations of the company.These articles cover all aspects of Journey mapping and marketing research.

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Journey Mapping
Total: 32
  • Address
    67 West St., Suite 401
    Brooklyn, NY 11222
    United States
    52% of Profile Completed

    Adience

    New York City, NY

    Key Categories
    Bus.-To-Bus. Research Business-To-Business Concept Development Information Technology (IT) Marketing Research-Full Service
    Adience is a business-to-business (B2B) market research consultancy. We are agile, collaborative and client-obsessed.
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  • Address
    250 S. High St., Sixth Floor
    Columbus, OH 43215
    United States
    44% of Profile Completed

    LextantLabs

    Columbus, OH

    Key Categories
    Automotive CX/UX-Customer/User Experience Focus Group-Facilities Household Products/Services Usability Testing
    When we talk about the human experience, we don’t just mean for consumers. That’s why we designed Lextant Labs to fit our clients’ wide-ranging needs and to ensure you’re prepared and supported during those long days of research.
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  • Address
    10 Mall Road
    Burlington, MA 01803
    United States
    57% of Profile Completed

    Applied Marketing Science, Inc.

    Boston, MA

    Key Categories
    Advertising Claim Substantiation Conjoint Analysis/Trade-Off Analysis Consumer Research Legal Survey Design
    Applied Marketing Science, Inc. (AMS) is a full-service market research and consulting firm. Founded in 1989 with roots in the MIT Sloan School of Management, we specialize in providing market research, consulting, and expert insight.
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  • Address
    175 Sully’s Trail, Suite 100
    Rochester, NY 14534
    United States
    41% of Profile Completed

    Flynn Agency, LLC

    Rochester, NY

    Key Categories
    CX/UX-Customer/User Experience Health Care (Healthcare) Insurance Journey Mapping Primary Research
    Flynn helps Peace of Mind Brands perform better. We are an independent, full-service agency that works in highly regulated, high-consideration categories vital to people’s lives—healthcare, insurance, banking, and more.
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  • Address
    6947 Coal Creek Parkway S.E., Suite 233
    Newcastle, WA 98059
    United States
    41% of Profile Completed

    Catapult Insights

    Seattle/Tacoma, WA

    Key Categories
    Consumer Research Consumer Research Consultation Innovation Marketing Research Consultation Qualitative Research
    Catapult Insights in an outcomes-focused insights and innovation consultancy that uses research as a foundational tool to help brands grow, evolve and future-proof their business.
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  • Address
    503 S. Evergreen Ave.
    Arlington Heights, IL 60005
    United States
    41% of Profile Completed

    Brand Riffs

    Chicago, IL

    Key Categories
    Consumer Research Focus Group-Moderating One-on-One (Depth) Interviews Online Communities - MROC Qualitative Research
    Brand Riffs is an intentionally small, qualitative marketing research consultancy that thinks BIG. We deliver thoughtful design and richer insights for better business decisions.
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  • Address
    395 Riverside Drive
    New York, NY 10025
    United States
    56% of Profile Completed

    Insight By Design

    New York City, NY

    Key Categories
    Artificial Intelligence / AI Business-To-Business CX/UX-Customer/User Experience Marketing Research-Full Service Online Communities - MROC
    Insight By Design is a modern, bold and ambitious insights agency. We delight our clients with a winning combination of design thinking, cutting-edge tech and human connection.
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  • Address
    120 Madison St.
    Syracuse, NY 13060
    United States
    28% of Profile Completed

    KS&R

    Syracuse, NY

    Key Categories
    CX/UX-Customer/User Experience Concept Development Focus Group-Moderating Marketing Research-Full Service Panels-Proprietary
    KS&R is a nationally recognized strategic consultancy and marketing research firm that provides clients with timely, fact-based insights and actionable solutions through industry-centered expertise.
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  • Address
    150 W. Second St., Suite 300
    Royal Oak, MI 48067
    United States
    35% of Profile Completed

    Human8

    Detroit, MI

    Key Categories
    CX/UX-Customer/User Experience Focus Group-Moderating Online Communities - MROC Qualitative Research Quantitative Research
    We’re Human8, the global consultancy that unites brands with people, culture and context to activate positive change.
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  • Address
    235 E. Main St.
    Northville, MI 48167
    United States
    32% of Profile Completed

    aha insights technology platform

    Detroit, MI

    aha! Insights Technology is the most strategic and comprehensive activity-based qualitative/quantitative hybrid research platform in the ResTech marketplace.
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  • Address
    231 S. Bemiston Ave., Suite 800
    St. Louis, MO 63105
    United States
    22% of Profile Completed

    RealityCheck Insight Strategists

    St. Louis, MO

    RealityCheck is full-service market research firm with a focus on brand strategy, product innovation, positioning and concepts for Fortune 1000 packaged goods, technology, health care and financial service brands.
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  • Address
    One Dock St., Suite 620
    Stamford, CT 06902
    United States
    21% of Profile Completed

    FK LiveLabs

    Stamford, CT

    Key Categories
    Attitude/Usage Studies Concept Testing Conjoint Analysis/Trade-Off Analysis Journey Mapping Qualitative-Online
    FK LiveLabs provides agile qualitative and quantitative market research for the world’s leading brands. We help clients connect with consumers, patients, professionals and key opinion leaders to uncover forward-thinking insights.
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